Get Help
At Atlantic Lottery Casino, we are committed to providing you with the best possible gaming experience while promoting responsible gambling practices. If you need assistance or have a concern, our support team is here to help.
Contact Us Options
You can reach us through various channels:
Support Availability
Our customer service team is available Monday to Sunday from 9:00 AM to 5:00 PM (Eastern Time) for general inquiries and assistance. Please note that our technical support team operates on a limited schedule, but we will do our best to resolve your issue as soon as possible.
Responsible Gambling Assistance
At Atlantic Lottery Casino, we understand the importance of responsible gaming practices. If you or someone you know is struggling with problem gambling, please visit our Help Centre for resources and support.
Technical Support
For technical issues related to gameplay, deposits, or withdrawals, please contact us through one of the above channels. We will work closely with you to resolve your issue as efficiently as possible.
Account Verification and Recovery
If you need help verifying your account or recovering access to your account, our dedicated team is here to assist you. Please reach out to us via email or live chat during availability hours.
Frequently Asked Questions (FAQ)
We have compiled a list of frequently asked questions in our Help Centre section to address common concerns and queries. Please take a moment to review these before reaching out for additional support.
Escalation Procedure
If your issue requires further escalation, please don't hesitate to contact us directly through one of the above channels. We will assign a dedicated support specialist to assist you in resolving your concern as efficiently as possible.
Communication Response Expectations
We strive to respond to all inquiries within 24 hours during business days. However, response times may vary depending on the complexity and urgency of your issue.
Self-Service Help Options
In an effort to provide faster resolutions, we recommend visiting our Help Centre section for answers to common questions or technical issues related to gameplay, deposits, and withdrawals.
By choosing the right support channel, you will be able to get assistance more quickly. Remember that your safety is of utmost importance, so please never share any sensitive information with anyone via unsecured channels.
We appreciate your cooperation in allowing us to assist you as efficiently as possible. Thank you for playing at Atlantic Lottery Casino.
